In order to operationalize (put a handle on) and measure quality assurance, we must first define “quality”.
The Merriam Webster online dictionary defines quality three ways:
1) how good or bad something is
2) a characteristic or feature that someone or something has : something that can be noticed as a part of a person or thing
3) a high level of value or excellence
Merriam Webster’s — quick version definition — the activity of checking goods or services to make sure that they are good —- and the long version — a program for the systematic monitoring and evaluation of the various aspects of a project, service, or facility to ensure that standards of quality are being met.
Quality Assurance–in other words–is a systematic plan of evaluation to ensure that what an organization claims it will do has been done. Quality Assurance is about accountability…
View original post 541 more words